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Adroit-We are Quick, skillful and adept in action or thought Our Assets
Call Center Agents are the main ingredients of success in any Call Center. We put in practice the best Customer Relationship Management (CRM) Services. We understand the importance of the training sessions we perform for our Call Center Agents and we explain them the fact that “product is only as good as those delivering it”, hence we train our Telemarketing Agents with state of the art Interactive Training Programs developed by International Telemarketing experts, thereby allowing each staff member to benefit from hands-on training prior to dealing with live calls. When it comes to Telemarketing Services our team is made up of Telemarketing/Telesales experts.
Adroit firmly believes in the importance of training, learning and creating high benchmarks of achievements attained through determining, outstanding standards of calling. Training inputs are imparted to every call center agent on an ongoing basis to maintain enhanced performance levels and individual growth. Since learning and development is a continuous process, special attention is paid to the requirements of the candidates in terms of knowledge, skills and attitude. The following programs and workshop are mandatory for all the Associates of our call center:
Telemarketing skills
Listening Skills
Telephone etiquette's
Customer relationship management
Communication and Team Effectiveness
Team Building/leadership skills
Time Management
Training is a continuous process that begins with fundamentals and philosophies and expands with e-commerce, customer services & e-business solutions. Through product knowledge and Internet marketing research we train our call center staff in order to get the best results. High Emphasis is payed on product knowledge and role-playing. We encourage our clients to be involved in the training process, as they can be instrumental in sharing background and real life experiences.
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Adroit - A leading Business Process Outsourcing Company
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